This qualification provides a base for participants to increase their current skill and knowledge levels, which at a later date, can be built upon to enhance career prospects. This qualification provides participants with a range of skills and knowledge that will assist them to gain employment particularly in an office environment. Common Units – Units of Competency Unit Description Operate a personal computer BSBCMN107A This unit covers the competencies required to start up a personal or business computer terminal, correctly navigate the desktop environment and use a range of basic functions Develop keyboarding skills BSBCMN 108A Thus unit covers the development of basic keyboarding skills using touch typing techniques Communicate in the workplace BSBCMN 203A This unit covers the skills and knowledge to communicate in the workplace. It covers the activities of gathering, conveying and receiving information together with completing routine written correspondence Work effectively with others BSBCMN 204A This unit covers the skills and knowledge required to work in a group environment such as promoting team commitment and co-operation and supporting team members Process and maintain workplace information BSBCMN 206A This unit requires the skills and knowledge required to collect, process and store and maintain workplace information and its systems Prepare and process financial/business documents BSBCMN207A This unit covers the processing of financial transactions including petty cash, invoicing and banking in a business environment Deliver a service to customers BSBCMN208A This unit covers the skills and knowledge required to identify customer needs and provide a service to customers within a prescribed framework Provide information to clients BSBCMN209A This unit covers the skills and knowledge required to greet customers and determine their needs in accordance with organisational requirements Implement improved work practices BSBCMN 210A This unit covers the skills and knowledge to solve routine work problems, contribute ideas for improved work practices and to participate in the implementation of changes to work practices. This unit draws on the work of the innovative Work Skills project of ANTA Participate in workplace safety procedures BSBCMN 211A This unit covers general Occupational Health and Safety requirements in business organisations and is essential for employees Produce simple word processed documents BSBCMN213A This unit covers preparation and production of short routine letters, notes, memos and records using word processing software Create and use simple spreadsheets BSBCMN 214A This unit covers creating and using simple spreadsheets and charts through the use of spreadsheets software.